Crunchy Media

Crunchy Media

Type	Private
Industry	Digital Marketing Services
Key people	Jitendra Samal
Website	Crunchy Media

Crunchy Media is a full-service mobile communication and digital marketing agency headquartered in Bhubaneswar, Odisha. The company provides a range of digital customer services including IVR, social media promotions, business email hosting, SMPP, OTP SMS, Bulk Voice/SMS, SMTP server, and more.

History

Crunchy Media was founded in 2018 by Jitendra Samal and Satya Prakash Swain. With over 20 years of experience, the founders aimed to create a platform that transformed the way businesses, individuals, and groups communicate using mobile technology. Starting as a small agency in Bhubaneswar, Odisha, Crunchy Media has rapidly grown to become one of the fastest-growing digital-first consumer interaction platforms in India and the United States. The company's effort, EnewsOdia, connects netizens to the latest news about Ollywood and beyond.

Growth and Recognition

Within four years of its establishment, Crunchy Media has built a vast community of over 2000 brands, including 52 of the Interbrand 100 companies. The company's commitment to providing innovative solutions for digital customer service, online brand communities, and social media management has garnered recognition and trust from renowned clients across industries.^[1]

Products and Services

Crunchy Media offers a wide range of services to cater to the digital marketing and communication needs of its clients. These services include:

Bulk SMS

Crunchy Media provides a Bulk SMS service that allows businesses to send SMS messages to a large number of recipients simultaneously. This service enables efficient and effective communication with customers and helps businesses reach a wider audience.

Smart SMS

Crunchy Media's Smart SMS service offers an intelligent SMS platform that allows businesses to personalize and automate their SMS communications. With features like dynamic content, scheduled messages, and personalized sender IDs, Smart SMS helps businesses engage with their customers in a more targeted and efficient manner.

RCS (Rich Communication Services)

Crunchy Media offers Rich Communication Services, which enhance the capabilities of traditional SMS messages. RCS enables businesses to send interactive messages with features like interactive buttons, rich media, and more. This helps businesses create engaging and interactive conversations with their customers.

Business SMS

Crunchy Media provides a comprehensive SMS marketing solution tailored for businesses. With Business SMS, businesses can create targeted SMS campaigns, manage contact lists, track delivery status, and analyze campaign performance. This enables businesses to effectively engage with their customers and drive business growth.

Email & Voice

Crunchy Media offers services for email marketing campaigns and voice broadcasting. Through these services, businesses can reach their customers through multiple channels, enhancing their communication strategies and expanding their reach.

WhatsApp Business

Crunchy Media helps businesses leverage the power of WhatsApp through its WhatsApp Business integration. This enables businesses to communicate with their customers using WhatsApp, providing a convenient and familiar messaging platform for customer interactions. The integration offers features such as automated messaging, template messages, and customer support, allowing businesses to enhance their customer service and engagement.^[2]

Chatbots

Crunchy Media's chatbot solutions utilize artificial intelligence by Chati.ai and machine learning (ML) technologies to automate customer interactions. These chatbots can be integrated into various platforms, including websites, mobile apps, and messaging apps, to provide instant support, answer frequently asked questions, and streamline customer interactions. Chatbots help businesses improve response times, enhance customer experiences, and reduce the workload of customer support teams.

Social Media Marketing

Crunchy Media offers comprehensive social media marketing solutions to help businesses establish and optimize their presence on social media platforms. The company provides strategies and services for social media management, content creation, community engagement, influencer marketing, and social media advertising. These services help businesses build brand awareness, engage with their target audience, and drive growth through social media channels.

Web Hosting

Crunchy Media provides web hosting solutions to ensure reliable and secure online presence for businesses. The company offers various hosting packages tailored to different business needs, including shared hosting, VPS hosting, and dedicated server hosting. With robust infrastructure and technical support, Crunchy Media helps businesses maintain an efficient and high-performing online presence.

Cloud Telephony

Crunchy Media offers cloud telephony services, allowing businesses to streamline their telecommunication systems. With cloud telephony, businesses can manage calls, IVR (Interactive Voice Response) systems, call routing, and call analytics in the cloud. This helps businesses enhance customer communication, improve efficiency, and reduce costs.