Panviva
Panviva[1] is a cloud knowledge management system[2] that has been digitally transforming organizations for the last 20 years. Panviva has been developing their software to enable organizations to take a multi-channel approach to integrate IVR, chat bots, self-service portals and other various channels.
Panviva is one of the world's leading cloud knowledge management solution provider to guide users step-by-step through processes, policies and procedures. Their real-time solution provides a role-specific and relevant information to the end user that enables them to perform their job efficiently and effectively to deliver excellent services to their customers. Panviva's methodology depends on information layering to increase the speed of access and reduce the time to search.
Panviva's vision is to keep employees happy, so they can keep customers happy. They have offices in the US and Australia to meet their customers' needs[3].
