List of BPO Companies in Dhaka
Dhaka, the capital city of Bangladesh, is rapidly emerging as a hub for Business Process Outsourcing (BPO) companies. The BPO services industry in Dhaka has been witnessing significant growth in recent years, with an average annual growth rate of over 40%. This growth can be attributed to a combination of factors, including the availability of a large pool of skilled professionals, competitive labor costs, and a favorable government policy environment.
The BPO industry in Dhaka offers clients a wide range of services worldwide. These services include call center operations, digital marketing, data entry, customer service, and back-office support. As a result, Dhaka has become an attractive outsourcing destination for businesses looking to streamline their operations and reduce costs.
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Comprehensive List of BPO Companies in Dhaka
Dhaka is home to several leading BPO companies revolutionizing the outsourcing industry. These companies offer diverse services and have established a strong reputation for delivering high-quality solutions to their clients. In this section, we will provide a comprehensive list of the top BPO companies in Dhaka, along with a brief overview of their services.
SkyTech Solutions
SkyTech Solutions is one of the leading BPO companies in Dhaka, specializing in providing customer support and other outsourcing solutions to clients worldwide. With a team of highly skilled professionals, SkyTech Solutions has earned a reputation for delivering exceptional service and helping businesses achieve their goals. The company offers various services, including customer support, back-office support, telemarketing, and sales. As an outsourcing partner, SkyTech Solutions provides customized business solutions to meet each client's unique needs. SkyTech Solutions is committed to delivering high-quality services and exceeding client expectations, whether providing round-the-clock customer support or managing back-office operations.
Genex Infosys LTD
Genex Infosys LTD is another prominent BPO company in Dhaka, known for its comprehensive call center solutions and exceptional customer service. The company provides various services, including inbound and outbound call center operations, customer support, and data entry. Genex Infosys LTD has built a strong reputation for delivering high-quality services and helping businesses optimize their operations. With a team of experienced professionals and advanced technology infrastructure, Genex Infosys LTD is well-equipped to handle the diverse needs of its clients and provide tailored solutions that drive business growth.
Enroute International Limited
Enroute International Limited is a leading BPO company in Dhaka that provides human resource and business consulting services. The company has a team of highly skilled professionals who are experts in their respective fields. Enroute International Limited offers various services, including talent management, HR Outsourcing, Payroll Management, and training and development.
Enroute International Limited has established itself as an outsourcing destination and a trusted partner for businesses looking to streamline their HR operations and improve efficiency. With its commitment to delivering exceptional service and helping clients achieve their business goals, Enroute International Limited has become a preferred choice for outsourcing HR and business consulting services.
Aamra Outsourcing
Aamra Outsourcing is a leading BPO company in Dhaka that offers clients a wide range of professional services worldwide. The company specializes in providing back-office support and virtual assistance, helping businesses streamline operations and improve efficiency. With a team of experienced professionals and advanced technology infrastructure, Aamra Outsourcing delivers high-quality services that meet the diverse needs of its clients. Whether data entry, document scanning, financial KPO, or website development, Aamra Outsourcing has the expertise and resources to provide tailored solutions that drive business success.
Digicon Technologies LTD
Digicon Technologies LTD is a renowned BPO company in Dhaka specializing in customer and call center services. The company has highly skilled professionals trained to deliver exceptional customer support and ensure client satisfaction. Digicon Technologies LTD offers various services, including inbound and outbound call center operations, telemarketing, and sales. With its commitment to excellence and continuous improvement, Digicon Technologies LTD has established itself as a trusted partner for businesses looking to enhance their customer service operations and provide an exceptional experience.
Service Engine BPO (SEBPO)
Service Engine BPO (SEBPO) is a leading BPO company in Dhaka, known for its expertise in call center operations and digital marketing services. The company offers inbound and outbound call center support, customer service, and digital marketing solutions. With a team of highly skilled professionals and advanced technology infrastructure, Service Engine BPO (SEBPO) delivers customized solutions that meet each client's unique needs. Whether providing round-the-clock customer support or implementing effective digital marketing strategies, Service Engine BPO (SEBPO) is committed to delivering high-quality services that drive business growth and help clients achieve their goals.
Quantity
Quantity is a leading BPO company in Dhaka that offers various services, including quality assurance and digital services. The company specializes in providing BPO services to clients worldwide, helping businesses streamline their operations and improve efficiency. With a team of highly skilled professionals and advanced technology infrastructure, Quantanite delivers high-quality services that meet the diverse needs of its clients. Whether it's quality assurance, data entry, or digital marketing, Quantanite has the expertise and resources to provide tailored solutions that drive business success.
Netizen IT
Netizen IT is a leading BPO company in Dhaka specializing in IT strategy consulting, digital marketing, software development, and web development. The company has a team of highly skilled professionals who are experts in their respective fields. Netizen IT offers various services, including IT strategy consulting, software development, web development, and application design. With its commitment to delivering exceptional service and helping clients achieve their business goals, Netizen IT has become a trusted partner for businesses looking to optimize their IT operations and drive digital transformation.
FifoTech
FifoTech is a prominent BPO company in Dhaka specializing in mobile app development, digital marketing services, and search engine optimization. The company has a team of highly skilled professionals who are experts in their respective fields. FifoTech offers various services, including mobile app development, digital marketing, search engine optimization, and creative design services. With its commitment to delivering high-quality solutions and helping businesses enhance their online presence, FifoTech has become a trusted partner for companies looking to leverage technology and drive digital success.
ASL BPO
ASL BPO is a well-established BPO company in Dhaka that offers various services, including customer service, virtual assistants, and back-office support. The company has highly skilled professionals trained to deliver exceptional service and ensure client satisfaction. ASL BPO serves clients worldwide, helping businesses streamline operations and improve efficiency. With its commitment to excellence and continuous improvement, ASL BPO has established itself as a trusted partner for companies looking to outsource their customer service and back-office functions.
Enroute Management Consulting (EMC)
Enroute Management Consulting (EMC) is a leading BPO company in Dhaka that specializes in providing business process consulting and management solutions. The company has a team of highly skilled professionals who are experts in their respective fields. Enroute Management Consulting (EMC) offers various services, including business process consulting, management solutions, and consulting services. With its commitment to delivering exceptional service and helping businesses optimize their operations, Enroute Management Consulting (EMC) has become a trusted partner for companies looking to enhance their business processes and drive efficiency.
AvianBPO
AvianBPO is a renowned BPO company in Dhaka that specializes in back-office and call center services. The company has highly skilled professionals trained to deliver exceptional service and ensure client satisfaction. AvianBPO offers various services, including back-office support, call center services, HR services, web development, and graphic design. With its commitment to excellence and continuous improvement, AvianBPO has established itself as a trusted partner for businesses looking to optimize their operations and enhance their customer service capabilities.
Blue Hills IT
Blue Hills IT is a reputable BPO company in Dhaka that offers many professional services, including web design, web development, digital marketing, and software development. With a focus on quality assurance and customer satisfaction, Blue Hills IT caters to various industries and excels in providing tailored solutions for their clients. Known for its expertise in search engine optimization and social media marketing, Blue Hills IT is a reliable outsourcing partner for businesses looking to enhance their online presence and streamline operations.
Enroute Digital Lab
Enroute Digital Lab is a prominent player in the BPO sector in Dhaka, specializing in a wide range of professional services. They offer web design, digital marketing, and search engine optimization services. Enroute Digital Lab stands out as a top BPO company in the industry with a focus on business solutions and process optimization. Their expertise in web development and digital services caters to the diverse needs of various industries, making them a preferred outsourcing partner for local and foreign businesses.
Maxzion IT
Maxzion IT is a notable BPO company in Dhaka that offers many professional services. Specializing in IT strategy consulting, software development, and digital services, Maxzion IT caters to various industries with flexible solutions. With a focus on quality assurance and innovative approaches, Maxzion IT has established itself as a reliable outsourcing partner for local and foreign businesses. Through their software development and digital services expertise, Maxzion IT contributes significantly to the BPO industry in Dhaka.
Industry Associations and Organizations
Various industry associations and organizations support and regulate the BPO industry in Dhaka, Bangladesh. These associations play a crucial role in promoting the growth and development of the country's BPO sector.
One prominent industry association is the Bangladesh Association of Call Center and Outsourcing (BACCO). BACCO is a representative body for BPO companies in Bangladesh, advocating for their interests and supporting their growth. It provides a platform for networking, knowledge sharing, and collaboration among BPO companies, facilitating the exchange of best practices and industry insights.
Through their initiatives and activities, industry associations like BACCO contribute to the overall development and success of the BPO industry in Dhaka.
Bangladesh Association of Call Center and Outsourcing (BACCO)
The Bangladesh Association of Call Center and Outsourcing (BACCO) is a prominent industry association representing BPO companies in Dhaka, Bangladesh. BACCO plays a vital role in promoting the growth and development of the country's BPO sector.
BACCO is a platform for BPO companies to collaborate, network, and share knowledge and best practices. It organizes regular events, seminars, and workshops to facilitate industry-wide learning and skill development. Through these initiatives, BACCO aims to enhance the capabilities and competitiveness of BPO companies in Dhaka.
Additionally, BACCO works closely with government bodies, policymakers, and regulatory authorities to create a favorable business environment for BPO companies in Bangladesh. It advocates for the BPO industry's interests and actively participates in shaping policies and regulations related to outsourcing and call center operations.
Overall, BACCO plays a crucial role in supporting and promoting the growth of BPO companies in Dhaka, making it an important association in the BPO industry.
Exploring the Impact of BPOs in Dhaka
The growth of the BPO industry in Dhaka, Bangladesh, has significantly impacted the city's economy and employment landscape. BPO companies have become a crucial part of the business ecosystem in Dhaka, contributing to economic growth and job creation.
The BPO industry in Dhaka has witnessed rapid growth, with an annual growth rate of over 40% in the last five years. This growth has generated significant revenue, with the industry generating over $700 million in 2022.
Moreover, the BPO industry has created employment opportunities for over 100,000 people in Dhaka. The industry's expansion has created various job roles, including customer service representatives, data entry operators, web designers, digital marketers, and more.
The impact of BPOs in Dhaka goes beyond just economic growth. BPO companies have also played a crucial role in enhancing the city's reputation as a global outsourcing destination, attracting foreign businesses and investments.
Overall, the BPO industry has positively impacted Dhaka, contributing to economic growth, job creation, and global recognition.
Economic Contributions of the BPO Sector
The BPO sector in Dhaka, Bangladesh, has made significant economic contributions, driving growth and development in the city. The industry's annual revenue and employment numbers indicate its economic significance.
The BPO industry in Dhaka has experienced rapid growth, with an annual growth rate of over 40% in the last five years. In 2022, the industry generated over $700 million in revenue, contributing to the city's overall economic growth.
The revenue generated by the BPO sector multiplies the economy, as it creates demand for various goods and services. BPO companies require infrastructure, technology, office space, and other resources, leading to increased economic activity in the city.
The BPO industry has also created employment opportunities for over 100,000 people in Dhaka. These jobs provide individuals with a stable income, contributing to their economic well-being and the city's overall socio-economic development.
In conclusion, the BPO sector in Dhaka has made significant economic contributions, driving growth and creating employment opportunities in the city.
Employment Opportunities Created by BPOs
The BPO industry in Dhaka, Bangladesh, has created many employment opportunities, contributing to job creation and economic development in the city. BPO companies in Dhaka offer various services, including customer support, data entry, back-office operations, digital marketing, and more. These services require diverse skills and expertise, creating job opportunities for individuals with different backgrounds and qualifications. The industry's rapid growth has led to the creation of over 100,000 jobs in Dhaka. These jobs provide individuals with stable employment and income, contributing to their economic well-being and livelihood.
Moreover, the BPO industry also provides employee career growth and development opportunities. BPO companies often invest in training and skill development programs to enhance the capabilities of their workforce. This benefits individual employees and contributes to the city's overall skill development and human resource capacity.
Overall, the BPO industry in Dhaka has significantly contributed to economic development and social welfare by creating employment opportunities for the city's residents.
How to Choose the Right BPO Partner in Dhaka
Choosing the right BPO partner in Dhaka, Bangladesh is crucial for businesses looking to outsource their operations. Here are a few key factors to consider when selecting a BPO partner:
Evaluating BPO Company Expertise and Track Record: Assess the BPO company's experience and expertise in providing the specific services you require. Look for a track record of success and positive client testimonials.
Understanding the Importance of Data Security Measures: Ensure the BPO company has robust data security measures to protect sensitive information. Ask about their privacy policies, data protection protocols, and compliance with industry standards.
Assessing Communication and Language Skills: Effective communication is essential when outsourcing business operations. Evaluate the BPO company's communication skills and the proficiency of their staff in the required language(s) for customer support or other services.
By considering these factors, businesses can decide when choosing a BPO partner in Dhaka that aligns with their specific needs and requirements.
Evaluating BPO Company Expertise and Track Record
When choosing a BPO partner in Dhaka, evaluating the company's expertise and track record in providing the specific business solutions you require is essential.
Consider the range of services the BPO company offers and whether they align with your outsourcing needs. Look for a company with experience in delivering solutions similar to what you seek. A BPO company with a diverse portfolio of services can provide comprehensive support for your business operations.
Additionally, the BPO company's track record and reputation in the industry must be assessed. Look for client testimonials, case studies, and success stories demonstrating their ability to deliver high-quality services and meet client expectations. A BPO company with a proven track record of success is more likely to provide reliable and efficient solutions as your outsourcing partner.
By evaluating a BPO company's expertise and track record, you can choose a partner well-equipped to meet your business needs and provide the desired outcomes.
Understanding the Importance of Data Security Measures
Data security is a critical consideration when selecting a BPO partner in Dhaka. Protecting sensitive information is essential to maintain the privacy and confidentiality of your business operations.
It is important to understand the data security measures implemented by the BPO company. Inquire about their privacy policies, data protection protocols, and compliance with industry standards and regulations. Ensure they have robust security systems to prevent unauthorized access, data breaches, and other cybersecurity threats.
A reliable BPO partner should have stringent data security measures, including encryption, secure storage systems, access controls, and regular security audits. They should also have well-defined procedures for handling and disposing of sensitive data.
By choosing a BPO partner with strong data security measures, you can ensure that your confidential information remains protected throughout the outsourcing process.
Assessing Communication and Language Skills
Effective communication is crucial when outsourcing business operations. Assessing the communication and language skills of a BPO company in Dhaka is essential to ensure smooth collaboration and customer support.
Evaluate the BPO company's communication skills by considering their responsiveness, clarity in conveying information, and ability to understand and address your business requirements. Effective communication is vital for ensuring that the BPO team clearly understands and implements your instructions and expectations.
Additionally, the language proficiency of the BPO company's staff should be assessed, especially if they will be handling customer support or other client-facing roles. Fluency in the required language(s) is essential for delivering excellent customer service and maintaining positive customer interactions.
By assessing the communication and language skills of a BPO company, you can choose a partner that can effectively communicate and deliver the desired outcomes for your business.
Conclusion
In Dhaka, the BPO industry is thriving, with a diverse range of companies offering outsourcing services. From SkyTech Solutions to Enroute Management Consulting, the list is extensive. These BPO firms contribute significantly to the economy and create valuable employment opportunities. Choosing the right BPO partner in Dhaka involves evaluating expertise, data security measures, and communication skills. Understanding the impact and future outlook of BPOs in Dhaka is crucial for businesses looking to outsource their processes. Organizations can make informed decisions about partnerships in this growing sector by exploring the offerings and benefits of BPO companies in Dhaka.
Frequently Asked Questions
What Services Do BPO Companies in Dhaka Offer?
BPO companies in Dhaka offer many services, including customer service, back-office support, data entry, digital marketing, web design, social media marketing, and more. These services help businesses streamline operations and enhance efficiency and productivity.
How Do BPO Companies in Dhaka Ensure Data Security?
BPO companies in Dhaka ensure data security by implementing robust measures such as encryption, secure storage systems, access controls, regular security audits, and compliance with industry standards and regulations. They have strict privacy policies and procedures to protect sensitive information and maintain information confidentiality.
What Are the Benefits of Outsourcing to a BPO Company in Dhaka?
Outsourcing to a BPO company in Dhaka offers several benefits: 1) First, businesses to achieve cost savings by leveraging the lower labor costs in Dhaka. 2) Outsourcing to a BPO company improves efficiency as experts in those fields handle the tasks. 3) Outsourcing enables businesses to focus on their core operations and strategic goals while the BPO company takes care of the non-core tasks.
How do you start a partnership with a BPO company in Dhaka?
Starting a partnership with a BPO company in Dhaka involves a few key steps:
1) Businesses should identify their outsourcing needs and the specific services they require from a BPO company. 2) They should research and shortlist potential outsourcing partners in Dhaka. 3) Businesses should reach out to the selected BPO companies and discuss their requirements. 4) A partnership agreement should be drafted, outlining the scope of work, terms, and conditions for the collaboration.
What are the main advantages of outsourcing business processes to Dhaka?
Outsourcing business processes to Dhaka offers several advantages:
1) Businesses gain a competitive advantage by leveraging Dhaka's cost savings and skilled workforce. 2) Dhaka has emerged as a preferred outsourcing destination due to its favorable government policies and infrastructure development. 3) Outsourcing to Dhaka allows businesses to access various outsourcing services, including call center support, digital marketing, and web development.
What are the most common types of BPO services offered in Dhaka?
Dhaka offers various BPO services to cater to multiple business needs. Some of its most common BPO services include call center support, digital marketing, web development, data entry, back office support, and customer service. These services are provided by experienced professionals skilled in their respective fields and ensure high-quality service delivery.
How does the BPO industry contribute to the Bangladeshi economy?
The BPO industry plays a significant role in the Bangladeshi economy. It generates substantial revenue, contributing to the country's economic growth. Moreover, the industry provides employment opportunities, with over 100,000 people working in the BPO sector. The BPO industry's growth and success positively impact the overall job market and contribute to the country's development.
What are some of the challenges faced by the BPO industry in Dhaka?
The BPO industry in Dhaka faces several challenges. One of the major challenges is market competition, as more companies enter the industry. Additionally, infrastructure limitations regarding connectivity and technology infrastructure could be improved. Overcoming these challenges requires continuous innovation, investment in infrastructure, and strategic positioning to stay competitive in the market.
What is the future outlook for BPO in Dhaka?
The future of the BPO industry in Dhaka looks promising. The industry is expected to grow, driven by technological advancements and increasing demand for outsourcing services. With the rise of digital transformation and the need for cost-effective solutions, Dhaka is well-positioned to capitalize on the market opportunities and attract more business outsourcing. The industry's future success hinges on embracing future trends and adapting to changing customer demands.
